Use the ODBC Driver with Informatica only for simple operations.
All ODBC queries must be performed as a Service Now user.
This user must have the soap role and any other roles that are required to read the tables you want to query.
If you already have the ODBC driver installed, you can upgrade to the newest version.
Ensure your configuration meets these requirements before installing the ODBC driver.
Informatica works with all ODBC level-2 compliant drivers.
The Service Now ODBC Driver provides only basic-level compliance for Informatica.
During usage, the ODBC driver requires HTTPS (port 443) connectivity to the Service Now instance.
The communication between the ODBC driver and the Service Now instance uses standard SOAP web services.
An administrator can create a user within the Service Now instance for ODBC queries: The ODBC driver is available from the Service Now Knowledge Base.